Last updated: 17.08.2026
NetaSocial is a multi-tenant customer communications and shared inbox service operated by NetaBilgi. Businesses can connect their own Facebook Pages, Instagram Professional accounts, and WhatsApp Business assets to manage customer messages, comments, and related communication records from a single interface.
Depending on how the service is used, the following categories of data may be processed:
Data is used only for purposes necessary to provide and securely operate the service. Primary purposes include:
Facebook, Instagram, and WhatsApp Business connections are initiated by the user/business and the required permissions are granted through Meta's authorization screens. NetaSocial uses only the permissions and data required for the enabled features to operate. When a Facebook authorization is revoked, NetaSocial invalidates the relevant authorization record and stops using channel credentials associated with that authorization.
NetaSocial exchanges data with Meta Platforms, Inc. and the relevant Facebook, Instagram, and WhatsApp services in order to provide messaging and social-platform integrations. Infrastructure/hosting providers required for technical delivery of the service may also process limited technical data. NetaSocial does not sell personal data to third parties for advertising purposes. Data is shared only as necessary to provide the service, maintain security, comply with legal obligations, or follow the explicit instructions of the user/business.
Data is retained for as long as necessary to provide the service, while the relevant business account remains active, or for as long as required by applicable legal obligations. Sensitive access tokens are encrypted at the application level. Media files are not stored in directly public directories; access is provided through authorization controls. Security and audit records may be retained for periods appropriate to operational and legal requirements.
You may revoke the authorization granted to NetaSocial through Facebook's app and website connection settings and may use the data-deletion request flow provided by Meta. When a valid data-deletion request is received from Meta, NetaSocial removes the authorization mapping and related access credentials associated with the Facebook user who granted the authorization and generates a confirmation code and status result for the request.
To request deletion of your NetaSocial account, company account, or other personal data held by NetaSocial, contact bozkurtserhat@gmail.com. To enable us to match the request to the correct account/tenant, include the email address used for your account and the relevant company name.
If you are a customer/end user of a business using NetaSocial, the conversation records are primarily under the control of the business with which you communicated. You may contact that business for such requests; where required, NetaSocial will technically implement the business's lawful deletion instructions.
Under Turkish Personal Data Protection Law No. 6698 (KVKK), and other applicable data-protection laws to the extent they apply, you may have rights including the right to learn whether your personal data is being processed, request information about processed data, request correction of inaccurate data, and request deletion or destruction when the applicable conditions are met. You may submit requests to bozkurtserhat@gmail.com.
For privacy, data-access, or data-deletion requests: NetaBilgi / NetaSocial
Email: bozkurtserhat@gmail.com
This Privacy Policy may be updated to reflect changes in NetaSocial features, integrations, or applicable law. The current version will be published on this page and identified by the revision date shown above.